Return & Refund Policy

Thank you for shopping at Heaven Auto Spares. We value your satisfaction and want to ensure that you have a positive shopping experience. Please read our Return and Refund Policy carefully before making a purchase.


1. Eligibility for Returns

You may be eligible for a return if:

  • You received a damaged or defective item.
  • You received the wrong item.
  • The item is not as described on our website.
  • You changed your mind within our specified return period (see “Return Period” below).

2. Return Period

Our return period is [Insert Number] days from the date of delivery. To be eligible for a return, your item must be in the same condition as you received it, including original packaging. Please note that some items, such as [Insert Specific Exclusions, if applicable], are not eligible for return.

3. How to Initiate a Return

To initiate a return, please contact our customer support team at [Insert Contact Information]. Please provide your order number and the reason for the return. Our team will guide you through the return process.


1. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within [Insert Number] days. Refunds are typically issued in the same form of payment used for the original purchase.

2. Non-Refundable Items

Certain items are not eligible for a refund, including but not limited to:

  • Gift cards.
  • Downloadable software or digital products.
  • Perishable goods.
  • Items that are not in their original condition or are damaged due to customer misuse.

Shipping Costs

Shipping costs are non-refundable, and you are responsible for the cost of returning items unless the return is due to our error. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please contact us at [Insert Contact Information]. We are here to assist you with any inquiries you may have.


South Africa

Policy URL

Accept returns?


Return window

14 days from delivery date

Return method

in store, at a kiosk, by mail

Item condition


Restocking fee

no fee

Return reason and fees

no fee (remorse), no fee (defective)